Once an order is placed, our team will carefully collect your Genion from the clouds and package it with hugs and love, so please allow up to 48 hours for our team to pick and pack your order. Your Genion will then gently be sent via our shipping suppliers, below is the estimated time each country takes to deliver during this period:

NORTH AMERICA

United States:
Flexi Lap Desk 2.0 & Other products:  2-5 business days
DualGlow Anchor Lamp: 6-10 business days

Canada:
DualGlow Anchor Lamp & Other products: 8-12 business days
Flexi Lap Desk 2.0: Not available yet

OCEANIA

Australia, New Zealand:
DualGlow Anchor Lamp & Other products: 10-12 business days
Flexi Lap Desk 2.0: Not available yet

EUROPE

United Kingdom:
DualGlow Anchor Lamp & Other products: 5-8 business days
Flexi Lap Desk 2.0: Not available yet

Germany, France, Italy, Spain:
DualGlow Anchor Lamp & Other products: 6-10 business days
Flexi Lap Desk 2.0: Not available yet

Belgium, Portugal, Austria, Netherlands, Denmark, Sweden, Hungary, Czechia, Slovakia, Croatia:
DualGlow Anchor Lamp & Other products: 6-10 business days
Flexi Lap Desk 2.0: Not available yet

Switzerland, Ireland, Greece, Luxembourg, Norway, Finland, Poland, Estonia, Romania, Latvia, Lithuania, Slovenia, Bulgaria:
DualGlow Anchor Lamp & Other products: 7-12 business days
Flexi Lap Desk 2.0: Not available yet

ASIA

Singapore, Malaysia:
DualGlow Anchor Lamp & Other products: 3-6 business days
Flexi Lap Desk 2.0: Not available yet

Japan, Thailand, Vietnam, Philippines:
DualGlow Anchor Lamp & Other products: 5-8 business days
Flexi Lap Desk 2.0: Not available yet

Hongkong, Taiwan:
DualGlow Anchor Lamp & Other products: 3-4 business days
Flexi Lap Desk 2.0: Not available yet

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

We offer free and fast worldwide shipping.

If you need to change an order that you just placed through our website, you need to email hello@genionkids.com immediately with your changes.

Typically our orders take 1 business day to process, so if you catch us before your order has been processed we may be able to change it.

We do our very best in attempting to accommodate your request, but unfortunately we are no longer able to make changes once the order is processing at our Fulfillment centers and we cannot change the address or re-route them once they are shipped.

If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery.

To be eligible for a return, your products must be clean and undamaged.

Email our friendly customer service team to hello@genionkids.com, and we'll provide you with instructions for returning your items. Easy as that!

Please offer us the tracking number of the returned items. We will promptly refund your money once we receive the returned items. Please note that the purchaser will bear any shipping costs associated with the returns. These costs are nonrefundable.

Our checkout is super easy, fast, and secure. Enter your shipping address and payment method, then place your order!

We accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, Venmo, Apple Pay, PayPal., and afterpay.